Support & Monitoring
Proactive 24/7 monitoring, remote resolution and on-site dispatch when it's needed — backed by written response commitments, so a network problem is our problem before it becomes a guest's.
The front desk shouldn't be your monitoring system.
Without monitoring, the first you hear of a problem is a guest at reception — and by then it's been failing for hours. Proactive monitoring flips that: we see a dropped link, a dead access point or an ISP failover the moment it happens, fix most of it remotely before anyone notices, and dispatch an engineer when hands-on work is needed. Written response commitments mean those aren't promises in the air — they're an agreement you can hold us to.
Designed, built and run — end to end.
Continuous monitoring of links, access points, switches and ISP health.
Issues caught and triaged automatically, day or night, before they spread.
Most problems fixed remotely and fast, with no site visit required.
An engineer sent to the property when hands-on work is needed.
Defined response and resolution targets, agreed in a written SLA.
A direct line to engineers who know your network — not a ticket queue.
From survey to switch-on — and beyond.
We connect monitoring to your network and document how it's built.
Links, access points and ISP health watched continuously, 24/7.
Issues triaged and fixed remotely the moment they're detected.
An engineer is sent on-site when a fix needs hands on the kit.
Specs, plainly.
Part of one connected property.
Hotel-grade wireless that just works — designed, installed and monitored as a managed service, not handed over and forgotten.
See more →InstallationProject-managed delivery from first survey to switch-on — scheduled around your opening date and your guests, commissioned properly and handed over with documentation you can actually use.
See more →What hoteliers ask.
What exactly does the SLA commit you to?
A written service-level agreement sets defined response and resolution targets — how quickly we acknowledge an issue and how quickly we act on it — agreed up front so you can hold us to them rather than relying on best effort.
Will you come on-site, or is it all remote?
Most issues are resolved remotely and quickly. When a problem genuinely needs hands on the equipment — a failed access point, a physical fault — we dispatch an engineer to the property.
Can you monitor a network we didn't install?
Yes. We onboard existing networks: we connect monitoring, document how the network is built, and take over proactive support from there.
Planning a new build, a refurb, or fixing what you have?
Tell us about the property and we'll come back with a clear, fixed-scope proposal.
Get a quote